Advanced Lamps, LLC provides a 180 day warranty on all A.L. lamps for any brand purchased after April 18, 2011, 120 days for lamps purchased prior for faults due to defective materials or workmanship. The warranty commences from the day of purchase through Advanced Lamps and is extended if the manufacturer's warranty is longer than 90 days (Toshiba parts only).
The valid period for a refund starts from the original date of purchase and lasts for 30 days. Opening an RMA would be the first step in starting this process
***Any non-lamps may not apply to the Advanced Lamps return policy. This information can be obtained by request at Returns@AdvancedLamps.com.
Requesting a Return Merchandise Authorization (R.M.A.)
This process initiates a refund or exchange. Pending your request to firstname.lastname@example.org, a RMA questionnaire will be sent to you via e-mail from the returns department. This must be completely filled out and sent electronically back to the returns department; leaving no questions unanswered will expedite this process. The returns personnel will have 24-48 business hours to process your RMA. It is this department that will alert you with the proper steps to proceed once the RMA is open and processing.
Once an RMA number is given it remains valid for 10 business days (two weeks). If the lamps are not received in that time, the RMA will be closed and a new one must be initiated.
Be advised return shipping is expected of the customer. We pride ourselves in having low and affordable prices compared to our competitors. We see it more beneficial to provide instant savings versus escalated prices to provide shipping labels as other companies do. Also, make sure when mailing in your product for an exchange or refund, item(s) are fully insured. If failed to do so, Advanced Lamps does not reserve the right to be accountable for product being lost or damaged in transit. The shipper is responsible for making sure the package is shipped safely to the recipient.
Broken in transit
Breakages must be reported within five working days of receipt of delivery to enable us to claim with our carriers. Unfortunately, any claim outside of this period cannot be supported. Ordered in error / No longer required
If you have ordered the wrong item by mistake or your customer no longer requires the lamp, you will have 30 days from the day of invoice to request the return. These lamps must come back in perfect condition, and in most cases we will take the lamp back subject to a 25 % restocking fee.
Ordered in error / No longer required
If you have ordered the wrong item by mistake or your customer no longer requires the lamp, you will have 30 days from the day of invoice to request the r eturn. These lamps must come back in perfect condition, and in most cases we will take the l amp back subject to a 25 % restocking fee.
If an item does not work or stops working by what appears to be a product defect, please use the returns system to get the lamp back to us. We will then determine the fault with the relevant manufacturer and credit the lamp in full if applicable. Generally, upon arrival, all lamps undergo a series of three thorough tests with cool down periods. Function ability, brightness, physical appearance and condition of the product are observed and taken into account. It is not until this process has been completed that the bulb is determined to be defective. If the bulb is not defective, a restocking fee will be applied.
In addition, any opened, altered product box, and/or incorrectly ordered product(s) will be subject to a restocking fee of up to 25% or possibly refused. As a reseller, a used, opened item has lost value. Furthermore, our testing is timely and costly as these tests are conducted manually. Re-stocking fees are on a no haggle basis and are not negotiable. IIf a replacement is required ahead of the unit being assessed, please place a new order (Please contact our sales dept to set up an Advance Exchangeť).
Important Notice: Many manufacturers refuse to recognize a warranty claim without the serial number of the projector, therefore failure to provide it within the warranty period may invalidate our ability to support the claim. Incorrect product supplied
We work hard to ensure the right product is shipped to you but in the event that an incorrect item is shipped we will credit the lamp in full once returned. Please consult with our sales team before ordering a replacement to ensure that we do not repeat the error. Be sure to make this claim within 30 days of the receipt of your item. As with any order, after 30 days we will not be able to process a return or exchange for you.
Please note that in all circumstances a Return Merchandise Authorization (R.M.A.) number must be obtained before returning your purchase. You can obtain a Return Merchandise Authorization by contacting the Advanced Lamps Returns Department via email at Returns@AdvancedLamps.com. Shipments received with no prior authorization will be refused and returned to sender. Products must be returned in their original packaging where available, which must not be defaced in any way, consequently, we recommend that they should be shipped inside additional packaging where fragile items are present. Advanced Lamps will not be held responsible for items damaged or lost in transit to our facility, please be sure to purchase shipping insurance through a recommended carrier to avoid personal loss. Recommended carriers are UPS and FedEx. Unfortunately, because it will limit our ability to resell your returned items at full value if they are not returned in the exact condition they left our warehouse, we reserve the right to levy an increased restocking charge or reject the goods.