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How do you ship large items?

Advanced Lamps, LLC ships large items via freight. This includes large Plasma, LCD and DLP Televisions as well as some oversized projectors. These shipments are restricted to the continental United States; we do not ship large items outside of the boundaries of the continental United States. Some exceptions may apply to areas of Canada as well as Mexico. Please contact Sales for details @800.941.5690. If you would like to order one of these items please contact our sales team for an accurate shipping quote

When will my refund be processed?

Refunds, including both returns and cancellations will be completed within 72 business hours. Once it is completed you will be sent a receipt via e-mail. It is important to know that once you receive this e-mail our end of the refunding process is complete. Be aware that sometimes your bank could take up to 7 business days to process the funds back into your account

Note: If you are being refunded for a return, Advanced Lamps does not offer credit on shipping charges; shipping is a service and therefore nonrefundable.

Why does it keep saying my card is declined?

Please make sure that when entering your card number you have the correct address. The billing address must match where your credit card bill is delivered. Example: You get mail delivered to a PO Box but want the lamp delivered to your house You would put your house address for the shipping and your PO Box for the billing.

If this is an international order and your billing address is outside of the Continental US, you must use the PayPal option of payment to complete your order. If you have any questions on PayPal issues please contact a representative from their company; they can be reached at www.PayPal.com.

What should I do if my e-mail or mailing address is incorrect in your system?

If there is any error in the required information, please send an e-mail to Sales@advancedlamps.com. Ensure that you include the corrected information. You can also update this information by calling 1.800.941.5690.

When will my order ship?

Orders placed before 3pm Monday through Friday will be sent out that same day. Orders placed after 3pm Eastern Standard Time will ship the next business day. If you have a special request to ship a critical item after 3pm EST - call our sales staff @ 800.941.5690 and we can try our best to help with your request. If an order is placed after 3pm on a Friday or a day preceding a holiday, it will be shipped on the next business day. Shipping companies (UPS, FedEx, USPS) do not consider Saturdays, Sundays, or Holidays shipping days; these days are not considered when determining the amount of time your order will be in transit

EXAMPLE - A next day delivery order placed on Friday before 3EST will arrive Monday; a 2nd day delivery order placed on Thursday before 3EST will arrive Monday

What are the shipping costs?

When you choose the specific items you want to purchase, there is an option to buy now or add to cart. Once selected and the item is in your cart, a shipping calculator will appear below. Simply enter your postal code, select update, and the shipping options and prices will become available.

What are the differences in the shipping options?* (Times are approximate)

Next day AM 8:30am-10am Next day 10am-1pm Next day air saver 9am-7pm 2nd day Guaranteed 2 days or less (see below) 3 days Guaranteed 3 days or less (see below) Ground (standard) Depending on your distance from our warehouse and the shipping service used.

Please keep in mind shipping does not include Saturday and Sunday in delivery or travel time.

EXAMPLE - A next day delivery order placed on Friday before 3EST will arrive Monday; a 2nd day delivery order placed on Thursday before 3EST will arrive Monday

*Once your package is in the truck of the delivery carrier we have no control over the delivery. Delivery exceptions and delays caused by weather, internal carrier errors, package rerouting etc. happen occasionally but they are the failure of the shipping carrier, not Advanced Lamps.

Do you ship internationally?

Yes, we do ship internationally. You can find the total shipping cost by using the shipping calculator (see: What are the shipping costs?). Advanced Lamps is not responsible for any taxes or duty fees placed on the incoming shipment by your government.

Can I request Saturday delivery?

The only way to insure a Saturday delivery would be to place the order, for a stocked item, on Friday (before 3pmEST), then choose the Next Day shipping option. Saturday deliveries must be sent Next Day Standard Air. Next Day Air Saver is not an option in this particular situation. During checkout you must put, Saturday Delivery in the comments area, this is for our warehouse to see (without this it will end up being delivered Monday).

Note: All Saturday deliveries will be charged an additional $25 to the total shipping cost

Will my shipment be insured?

Advanced Lamps LLC fully insures every order that we send out of our doors. This service is included in the total shipping cost. We take great strides to ensure our shipments are packaged well enough to sustain the transit from us to you. As you may know, we sell many projection lamps and other fragile products and we are proud to say shipping damages rarely occur! Each projection lamp is double boxed with adequate packaging and protection for shipping. Rest assured your order will arrive in perfect condition.

Returning for Refund and Exchanging

What if my product arrives damaged?

Although Advanced Lamps takes extra precautions to ensure your order will arrive in perfect condition, occasionally damages do occur. If you feel that your order has arrived damaged, immediately contact Advanced Lamps @ 800.941.5690. We will contact the shipping company and begin the damage claim process. You will be responsible for helping us give the shipping company any information needed to process this claim as well as providing the shipping company the damaged shipment. Advanced Lamps will send you a replacement of the damaged item immediately. You will not have to wait until the claim is paid to receive your order.

Do you ship to APO (Army Post Office), FPO (Fleet Post Office) or P.O. (Post Office) addresses?

We ship to APO and FPO address's via USPS Mail. Our system does not allow for a standard checkout to be completed with the shipping address listed as an APO or FPO address. To complete this properly you must enter a standard shipping address where it is requested, this does not mean we won't ship directly to your APO/FPO address. While checking out - simply enter your APO/FPO shipping address into the "Comments" section of your order. Our employees all know what to do when the comments section contains an APO or FPO address, so there is no need to worry about shipping errors! All APO and FPO shipments of lamps and other small items have a flat rate of $25 - please contact sales @ 800.941.5690 if you would like to find out the shipping cost of any medium or large size item.

Under normal circumstances we do not ship to P.O. boxes mainly for security reasons. Most shipping companies require a physical address as it is easier to track and verify who and where the package is sent.

What shipping company will deliver my order?

Currently, we use UPS and FedEx for most Domestic and International shipments; USPS for APO/FPO and most Canadian shipments. If for any reason you do not want to accept shipment by a specific company or know that a specific company has trouble delivering to your area, make a note of this in the comments section of your order and we will take care of the rest. Please note that if the request causes a significant increase or decrease in the total cost of the shipment - we will contact you to get authorization to change the shipping total before charging your account.

A rate increase example - if you checkout with an order being delivered to an APO address your fee for USPS will be $25, but if you do not want to use USPS and select to use UPS or FedEx - the actual shipping cost may increase. A rate decrease example - if you checkout with an order being delivered to an International address and select to use USPS instead of the methods listed - the actual charge will be greatly reduced.

Please note, when using USPS for International orders the transit time is much slower (up to 2 weeks) than with UPS/FedEx expedite (usually two days).

Do you drop ship?

Yes, we do drop ship. The box will not contain any information identifying our company was the one used. You can also set up an account with us containing an address book you can store up to twenty customers in, if your needs exceed this you can contact us. Please note: Advanced Lamps does not accept 3rd party returns, the account holder must be the one who handles contact with our company.

How do I exchange my product for another?

To begin the exchange process you would need to open an RMA (see: FAQ, How do I open an RMA). As long as you are within the valid time period to redeem an exchange, you will always be able to open an RMA if needed. Please note: If a product is defaced, marked, or altered in any way, all exchange warranties will void.

How do I return my product for a refund?

Firstly, open a RMA (see RMA). Refunds are only issued within the first thirty days from the original purchase date, restocking fees may apply (see: restocking fee).

How do I open an RMA (Return Merchandise Authorization)?

To open an RMA you must first send an e-mail to Returns@advancedlamps.com. In this e-mail please let us know whether you are requesting a return for a refund or exchange under your manufacturer warranty (you must make sure you are eligible for the option you are requesting). Once our customer service representatives receive your e-mail they will send you 5 questions regarding the product (our manufacturers require that all 5 questions are answered). Once the answered questions are e-mailed back to us, we will then send the instructions on how to properly get the product back to our warehouse. Although this sounds lengthy, it is not. We have customer representatives that specifically handle e-mails concerning RMA requests.